Here are the top suggestions by Shopify Experts India around to ensure customer retention.
- Customer Experience
You need to evaluate the customer experience for your customer retention strategy. Remember that your customers should be your top priority for better income. The improvement strategy and account renewal guarantee unique customer satisfaction. In addition, it encourages your customers to spend money on your brand. Be careful and ensure a better customer experience.
- Use Shopify Analytics
If you know your number, you know your customers and can set measurable goals that pave the way for long-term success. Shopify Analytics provides some notable insights into sales trends. If you have a Shopify account other than your basic membership, you can see your sales by customer name. Reviewing this report will help you better understand who your repeaters are and what they are buying. If your customers know what items to bundle in their orders, you can increase your average sales through recommended products and targeted advertising.
- Respond To Customer Queries Quickly
According to a Research, 53% of customers abandon their cart if they don’t answer the question immediately. And it’s not just limited to new customers. Even if your customers have previously shopped at your store and returned, if you don’t answer their questions right away, they may even abandon their cart and stop trading with you. I have. Therefore, you need to deploy an intelligent chatbot in your Shopify store.
- Display Personalized Recommendations Based On Customer Preferences
Another way to make your onsite experience more appealing is to display personalized recommendations in the Shopify store. Similar to Amazon, you can also view items that shoppers have previously viewed and set recommendations that are “inspired by your browsing history.” You can use these relevant recommendations on the storefront, product page, or checkout to convince your previous customers to buy as soon as they visit the Shopify store.
- Offer Excellent Support
If you want to keep them as long as possible, you need to keep your customers happy. One of the best ways to do this is to make sure that you provide good customer support. Customers are four times more likely to switch to a competitor if they are dissatisfied with the brand’s customer service experience. That’s why it’s important for your e-commerce business to work to provide the best possible customer support. Listen to customer feedback and suggestions and let the Shopify Experts India try to implement changes that excite them. This allows customers to know that you value your opinion and want to please, and improve your brand’s loyalty and retention.
Source:Customer Retention 101: Tip To Ensure It For Your eCommerce website